modification of [login to view URL] script

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This concerns a helpdesk type free software, but I need to modify it somewhat. I want to hire people to answer customer questions for me, but I do not want to pay them by the hour, but rather by output, based on the following variables:

1) the number of characters of the customer's emails (the staff have to read the messges, which takes time);

2) the number of characters written by the staff;

3) the number of "canned responses" chosen by the staff (canned responses are prewritten responses they can choose from to insert from a dropdown list. They obviously need some time to think of which canned response is the most suitable);

4) the time spent since opening the customer request until responding - I will need this mostly for myself so I can decide what "weight" to add to each variable;

5) if there are several staff answering for the same customer, some ratio needs to be calculated to split the earnings;

6) if the customer actually buys, then a bonus.

My plan is to test it first on myself, because I know I work and type fast. I need to see statistics regarding each of the variables, such as the total time I spend reading and responding to each of the customer's various messages, number of characters I typed, read, and so forth. I could have a figure in my head what to pay for this work if the staff works as quickly as me.

Once I decide the right mix, I will want a global input box for each variable to assign each variable a "weight". For example, to pay a certain amount or percentage based on how much they type, or read, or number of canned responses they chose. The time spent is just for reference and should not be used for the final calculations, because if they are slow, well, they simply get paid less.

It seems that the time function that I originally requested in the freelancer project description already exists, so no need to worry about that, but instead:

The bottom line is that the customer should not have to log into any website just to respond to an email.
- the staff should have to login to the website to respond, to help keep track of things
- when the staff Replies, the Reply box should include the previous correspondence/message, but NOT add a < before every line (a simple line should be added above: "Previous message follows:", underlined by - - - - - - - - - - - - - -
- in this case the default height of the Reply box should be greater and fill the computer monitor
- the staff should be able to edit or add to the previous message added to the Reply box.

- when the customer responds to a response but from another email address than they initially registered, the system seems to start a new ticket. But this is not good and will only confuse matters. Instead, such as response should automatically receive the automatic response "You have responded to this ticket from a different email address than you originally registered the ticket with. Please always respond directly from that email address, or start a new ticket with your new email address."

HTML JavaScript MySQL PHP Perancangan Perangkat Lunak

ID Proyek: #17699909

Tentang proyek

21 proposal Proyek online Aktif 5 tahun yang lalu

21 freelancer rata-rata menawar $451 untuk pekerjaan ini

trzwan

Hello We are interested to work with this project for you as we are HUGELY experienced dealing with Web Based interactive platform developments and have been working with web developments for last SEVEN years. Ha Lebih banyak

$555 USD dalam 10 hari
(396 Ulasan)
8.5
gamdurbhullar

Hello sir I hope you are doing well. After reading your offer, this looks like a perfect fit for my skill sets so May I discuss with you for further details about this project?

$400 USD dalam 10 hari
(118 Ulasan)
6.8
amitpandeyposin

Hello there, We are a team of developer/designer and we have more than 7-year experience in HTML, Javascript, MySQL, PHP, Software Architecture. Please message us for detail discussion.

$450 USD dalam 10 hari
(48 Ulasan)
5.7
MagicIT

hi there i read the project post carefully and understood it but i have a couple of question regarding functionality and calculations. I hope you gonna discuss these before proceeding, and also i will be needing more Lebih banyak

$346 USD dalam 10 hari
(105 Ulasan)
5.9
skillstech52

Hello, I have reviewed your requirements for your preconceived project. All of your requirements are crystal clear to me so please hit me up with the message so that we can discuss the project in more detail. Lebih banyak

$555 USD dalam 10 hari
(5 Ulasan)
4.1
manuchd867

Hello, I am professional Designer/Developer.I am expert in HTML, Java script, MySQL, PHP, Software Architecture Please come on;line so we can discuss further, Thanks, Manpreet Kaur.

$277 USD dalam 10 hari
(4 Ulasan)
2.2
SoftwareXpert12

Hi, I have gone through the project I can make all the desired modifications in it . I am highly expert & experienced software developer with good experience & completed a lot of projects . My expert skills are Lebih banyak

$250 USD dalam 5 hari
(0 Ulasan)
0.0