Attached is a page from a plugin that integrates Helpscout with Wordpress.
What it handles is a single conversation between customer and Helpscout user.
Presently with each new conversation thread, it displays the first and last name + avatar of each responder.
So if customer's name is Bob Jones and Helpscout user is John Smith
Message 1 from Bob Jones
Response from John Smith
The change that I need is if the responder is a Helpscout user then default to Helpscout Mailbox name settings + predefined avatar.
So if John Smith is responding from ACME Corp mailbox it should display ACME Corp in the response.
41 freelancer menawar dengan rata-rata $145 untuk pekerjaan ini
We can do the customizations as we are a team of Wordpress Experts so its not an issue for us to do this job. Hoping to discuss more in chat, Thanks.