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Technical support / Tier-2 Tech for long term

We are looking for a long-term part time (for now, with the hope to transition to a full-time position) Tier-2 technician to join our team. We develop deliver and support technology primarily for the hospitality industry in the United States (VoIP, Wi-Fi, SMS, etc.). We are a small team and give us wears several hats. You will be our first T2 and hopefully we will all grow together. Duties will include:

Take responsibility for the operational performance and sustainability of the in-service systems

Assist to resolve issues that were not able to be handled by tier 1

Serve as a general technical support specialist as needed, and during high call volume periods by

taking incoming request from end-customer

update spreadsheets and Visio drawings reflect system and configuration status and changes

Maintain and evolve our knowledge management system

Assist in developing and maturing services such as Chat tools, web site, etc.

Develop and support methods and procedures

Light design and programming work related to file transfers or automated scripting.

Analyze complex computer systems, identify problems, and develop and implement logical

conclusions and effective solutions

Desired skills include:

* 2+ years recent computer, server, and network troubleshooting experience

* Experience with VoIP, Asterisk, Wi-Fi

* Certifications: MCSA, CCNA, VCP

* Must be resourceful and able to take initiative in a dynamic environment

* Ability to effectively and efficiently troubleshoot technical problems

* Advanced knowledge of current Microsoft desktop and server operating systems

* Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications

* Advanced knowledge of computer and server hardware

* Familiarity with network troubleshooting

* Professional customer service skills

* Strong written and oral communication skills

* Ability and willingness to work in an environment providing 24x7x365 support

Looking forward to hearing from you!

Please submit a cover letter summarizing why you are great for our team, and we will hold a Skype chat and call to discuss

Thank you for considering the position.

Keahlian Administrasi Jaringan, Dukungan Teknis, VoIP, Nirkabel

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Tentang Pemberi kerja:
( 3 ulasan ) Woburn, United States

ID Proyek: #11707394

Diberikan kepada:

jeganlsv

Hi, I have more experience in networking. with MCITP, CCNA Certification.. I ready to work for you in full time per day. Call me at 8884431326.

$2 USD / jam
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20 freelancer menawar pada rata-rata $8/jam untuk pekerjaan ini

CarlosGMiranda

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ajaypatel2784

Hi there, My name is Ajay Patel & I am expert into Routing/Switching, Security, Voice, Wireless & DataCenter. I would like to have the opportunity to discuss your project with you. let me introduce to you my work Lagi

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nofianadi

I work as network and system administrator. I have experience as technical support.

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damasterbdz

Dear Hiring Manager, First of all thanks for creating an opportunity. Hope you are doing well. I will not propose what the maximum Freelancer do. I dont believe in copy paste Cover letter. I read your project details, Lagi

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TejSavsani

i am Cisco certified as well as good experience in [url removed, login to view] ready to work for long time and part time base working in your project.

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hummerx

I have over six years of experience of providing IT support for various multinational companies. During that time, I have spent time dealing with inquiries and problems in relation to Active directory, Exchange, comput Lagi

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pushar71

Hi We are IT and BPO company in India and have done several network, call center and BPO installations in India. We are also supporting BPO, voIP and network remotely. please connect with us we would be keen to assi Lagi

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onlineyashwant

Experience in trouble shooting of windows and mac problems, I have Worked with technical support company. i can work from home at any time.

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gbolahan4youall

I possess more than 3 years of experience, in Cisco Unified Communication/Collaboration(Cisco VOIP) filed. I've been able to design, implement and maintain VOIP and DATA network connections at two centralized DCs, to w Lagi

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Br0therDen

over 10 year skill in IT, network administration and tech support

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gopaldtrivedi

Strong track record of 10+ years in generating extraordinary performance in a fiercely competitive scenario; MCSA and Microsoft Certified Professional; delivering optimal results in installation and configuration of IT Lagi

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Factulas

Competent in all forms of technology. Native English speaking. Long history of remote technical support.

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kritikayadavecv

A proposal has not yet been provided

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rajeshecommerce

we have a wide range of experience in technical support. can you please be more specific so that we can move forward

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sergeyfishbein

Hi! I have a great experience with Powershell, VBA, C# and Office programming and I would like to take this project. My Skype:tarjatra

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