2 decades of experience providing advanced support of multi-tiered systems and services hosted on virtual infrastructure. I have develop procedures, technical manuals, forms, and software guides for Elastic Compute Services and Cloud Hosting Platforms for organizations like BofA,. PennyMac, Amgen, and City of Santa Clara. Routinely called on to research, diagnose and analyze performance and business intelligence data to draw conclusions in support of various Cloud Hosting Platforms (CHP) and Utility Compute (UC) environments.