help desk sale software

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Our prospects are always needing some kind of support to buy our services.

We have thought about use some tools like Zendesk or maybe some Chat tool, but it is not exactly what we want.

We’ve employees working at home and we need:

My prospect'll access a chat (it has to be puggable). The soft has to find some online staff and call him, the employee will have X seconds (I'll can set it in settings) to click “ok, I’ll answer”, if doesn’t click, the chat has to find someone else (like Uber does)

Once click to answer, it’ll start a chat where our employee will answer the questions of our prospects, until sale (or no)

So I’ll need some stats about everything (general and per employee) because we pay when they sell or reach goals.

If the chat results in a sale, you have to send to our own soft (API) that prospect and our API will return a bill that you’ll show the url.

Prospect side:

A chat, when he/she will put:

Name

Phone or email (the person has to fill at least one of them)

He/She will wait someone connect with him and answer questions.

At the end the prospect can give a note (1 to 5 stars).

Employee side:

Login / logout

A dashboard with his stats:

Number of prospects/chats answered

Average time to answer each question

Number of sales (total)

A line chart with: chats opened and sales with filters: last week, this month, this year and custom start and end date

Average of stars received

A switch button to set: “on/off” in order to not call him when off

They have to receive an alert when there is someone calling on the chat - “Can you answer?” options “Yes” and “No”.

The chat (I thought something like hangouts in gmail or facebook):

I’d like each one could answer more than one at the same time, but I want to choose the limit (see more below on Manager side)

The employee chat side has to have an option (all the time) called “finish sale”. This option has to open a modal asking additional informations about the prospect (you’ll see it on API docs) and finish the sale sending it to our software that will return the URL to the billing

And finally another option that has to have is “finish without sale”. Please, ask a confirm (yes/no) to this option and if he/she clicks “yes” you’ll send to our software (API) just the name, email and phone filled by the prospect

Settings:

Set default work and lunch time

Company/Administrator side:

Login / Logout

A dashboard with:

Number of prospects/chats answered (total or filtered by employee)

Number of sales (total or filtered by employee)

A line chart with: chats opened and sales with filters: last week, this month, this year and custom start and end date (total or filtered by employee)

Employees:

Create / remove / update / delete (CRUD)

A link to view the stats of a specific employee with filter options (I’d like a magnifier icon on the table list that opens a modal with the stats)

Stats (with period date filter)

Number of prospects/chats answered

Total time answering that chats

Avg time to answer each question (only the time our employee took to answer)

Num of sales (total)

Avg of stars received

A link to view in a modal too, all unanswered chats

Activate and deactivate (block employee login when deactivated)

Chats:

A list with all chat answers showing (with filters by: date period, employee, result):

Who (staff) answered

When

Total time

Average time to answer each question

Result (bought?)

Stars received

An option to click and open a modal with all chat transcription

Settings:

Number of seconds calling someone until cancel and call another employee

Number of prospects our employee can attend simultaneously

Specifications:

NodeJS

Angular2

When some prospect starts a chat, the app’ll have to call someone, it has to have a queue (balanced). It can’t be random!

Use i18n

MongoDB

We’ll provide a HTML (except to the chat)

Lists (employees, chats, etc) should be possible to order by any showed field

We want source code

Documentation

AngularJS HTML5 Node.js NoSQL Couch & Mongo Socket IO

ID Proyek: #14283855

Tentang proyek

42 proposal Proyek online Aktif 6 tahun yang lalu

42 freelancer rata-rata menawar $4931 untuk pekerjaan ini

meet2amitvw

Let's discuss more about project to finalise the proper scope with estimated cost and time so ping me over the freelancer chat.....I will share some demo as well for recent works if you want to check. Relevant Skills Lebih banyak

$4845 USD dalam 30 hari
(28 Ulasan)
7.9
webbookstudio

Hello, my name is Michael. I represent Ukrainian based IT-company Webbook Inc that provides services in the IT-sphere for international business. We were carefully reviewing the requirements of the job description, so Lebih banyak

$4300 USD dalam 30 hari
(18 Ulasan)
7.0
leadconcept

Dear Sir, I have read everything & understood the scope of this project. Please let me know how do you want to proceed, as I am clear & ready to move forward, if you want, I can also give you our team high level und Lebih banyak

$9666 USD dalam 80 hari
(10 Ulasan)
7.1
salmanaim

I have carefully reviewed the requirements for your help desk software, the API connectivity instructions and the technology requirements. I can deliver the work in angular2/node/mongo with i18n Relevant Skills and E Lebih banyak

$4123 USD dalam 40 hari
(17 Ulasan)
6.7
tofeeqsl

Thanks for sharing specs, I am willing to use nodejs for realtime customized chat / customer representative system for you, it will realtime and online. Relevant Skills and Experience Hi, I am a Nodejs/Angularjs PHP g Lebih banyak

$4444 USD dalam 30 hari
(8 Ulasan)
6.4
sapotacorp

Hello rodrigozayit!. Im a full stack developer, i can help you do this task fast. i have already charged a reasonable price. Please hire me!Thank you!

$5321 USD dalam 30 hari
(29 Ulasan)
6.0
AleenaIlyas

Hello, I have read what you exactly need, however I would like to ask you a few questions. I do work smart and do not rest until I get the job done. Relevant Skills and Experience Hello, I have read what you exactly n Lebih banyak

$8300 USD dalam 90 hari
(5 Ulasan)
5.5
ozvidtech

Dear Sir/Madam, We have gone through your job description in depth and understood all the features and functionality related to the project. We would like to have your valuable time. Relevant Skills and Experience We Lebih banyak

$3000 USD dalam 30 hari
(3 Ulasan)
5.1
BizVenture

Hope you're doing well. I'm a senior mobile & web providing customized solution in mobile apps and website development having experience since 6+ years. I've vast experiences and latest technologies with my energet Lebih banyak

$4444 USD dalam 30 hari
(6 Ulasan)
4.8
langlangFan

https://www.freelancer.com/u/langlangFan.html Hello. Thanks for your job posting! I'm happy to bid on this project and have a relationship with you. I understand your requirements exactly. I have a lot of experie Lebih banyak

$4444 USD dalam 30 hari
(6 Ulasan)
4.5
RisingSuperStar

Hello, man Relevant Skills and Experience Thank you for your job offer. I am confident at it and I am the right one you want. I can finish this task on time you want. Call me with no hesitate. Best regards. From Risin Lebih banyak

$4444 USD dalam 30 hari
(4 Ulasan)
2.7
king18yat

1.) I shall communicate daily and shall provide daily work updates. 2.) 1 year support. 3.) The work will be completed in the time frame we decide. 4.) I shall provide top quality work.

$3000 USD dalam 33 hari
(1 Ulasan)
2.3
degreeinfo

Hi there, I am a lead developer with over 6 years of experience. Please take a look at my skills: 6 + years experience working in a LAMP production environment Experience developing in MVC frameworks s Lebih banyak

$4444 USD dalam 30 hari
(1 Ulasan)
1.1
shiva1888

Hi I have been in this industry for 10 years and such jobs are my daily practice.I can assure you that if you work with me once, you will always work with me for these kind of projects. Relevant Skills and Experience Lebih banyak

$5000 USD dalam 30 hari
(0 Ulasan)
0.0
devexpertsteam

Hello, We are IT-Engineers with higher educations, having more than 15 years of experience, developing sophisticated Web and Mobile solutions from scratch. Our indicative time/cost estimation for your project rel Lebih banyak

$15000 USD dalam 45 hari
(0 Ulasan)
0.0