Astute freelancer and Customer Support Agent - experienced in data handling, data sorting, data management, international client dealing, research, file formatting, Microsoft office and safety officer experience in safety management and control. History of championing program training in various organizations throughout a well-established career. Looking for a leadership position involving best practices, policies, and training with your company.
Customer Support Agent (Email and Call)
Mindbridge BPO, Lahore, Pakistan
• Uber Eats – UK, South Africa, Ireland, UAE and Netherland Region (EMEA).
• Email Support Agent for EMEA region and the UK.
• Call Support Agent (LiveOps) the UK and South Africa region – Outbound, Inbound and Conference.
• ABU and Adherence over 90%
• The usage of SalesForce and Zendesk/Bliss for policies and call making
Real Estate Sales and Support Agent (Freelancer)
Home Economic Development Group, Baltimore, Maryland, USA
• Outbound Calls for foreclosure enablement and support.
• Converting Real Estate cold leads to hot leads.
• General form filing and signing support.
• Outbound Calls for business management for maintenance purposes.