Greetings,
My name is Keyla Sandoval I am passionate woman who loves to take new challenge, I am a mother of 2 girls therefore being a mom have help me to have everything organized and in order, I like to establish priorities in life and work.
I love this position you are offering because I love Collections. I have worked as a Debt Collector for 5 years, however working for the call center industry is been 10 years so far, I have performance as a customer service representative, Sales agent, Social Commerce consultant, Technical support, I have had the opportunity to be a Quality Assurance Coach for a Social Media Marketing Company located in the US.
I have full knowledge of FDCPA, I have worked for a 3rd party collection agency that was located in Denver Colorado, full knowledge of CFPB, TCPA also. I learned very fast and due to all these new regulations I can perfectly provide a professional service but with authority at the time to talk with a consumer.
I have been in the Top 5 collectors always which my previous manager can back me up on that if you need a reference letter, the accounts we called the most were medical bills, apartments, some banks and basically everything, I am very goal and detail oriented person which in this field you need to be organized for your follow ups and building your pipeline.
Please feel free to reach me out for any concern you might have and I look forward to speaking with you.
Kind Regards,
Keyla Sandoval