Hello Sir/Madam,
I am very interested in the position for Call Center Representative in your organization.
Your detailed specifications in your posting compelled me to apply because I am experienced in the areas you mentioned and also skilled in Chat Support, Phone Support and Email Support. I am eager to find out more about your company and to also assume a long term role with you.
I have over 9 years experience in Customer Support and Sales and I have also done administrative duties for these companies as well. I have worked for companies like BJ's Wholesale and CVS Caremark (mainly through BPOs which are all U.S. based) providing similar duties and this has afforded me the opportunity to be more effective for all my clients.
I have also taken the requisite Upwork Tests such as Virtual Assistant, Customer Service Test, English Test among others as can be seen on my profile.
I am a fast learner and I love challenges and I am also very effective in customer retention especially dealing with irate customers who need to vent and also have their issues resolved.
I can be contacted at any time convenient to you.
Sincerely,
Russell Tulloch