Need Customer Support Specialist Questions; Job Position

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Need these answered professionally for a job application in a google document shared. Answer them well and earn a role...

1. Create an NPS (Net Promoter Score) survey that maximizes your ability to take action on NPS survey results. Explain why your NPS survey is better than industry standard NPS surveys.

2. One of your team members routinely makes mistakes, misunderstands directions, and is slow to deliver his work. Despite his promises to change and your attempts to put processes in place that could help him catch mistakes earlier, his work is still suffering. You’re wondering whether he is right for the job. Explain what would you do.

3. Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores.

[login to view URL] run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence.

[login to view URL] our rate of growth, our centralized support will be acquiring 2-4 companies per month. List the set of steps you would take to complete the entire transition to centralized support within a 90 day period. Also, clearly state your 1st week goal, and then list the set of steps you would take in the 1st week to accomplish your first week goal.

[login to view URL] dives are mandatory for all support managers and support executives. provide the the following.

An example of a support issue

How is your deep dive process to solve that issue

A list of root causes identified

How many days takes you to implement the solutions to each problem FULLY

Perencanaan Bisnis Dukungan Pelanggan

ID Proyek: #18240020

Tentang proyek

3 proposal Proyek online Aktif 5 tahun yang lalu

3 freelancer rata-rata menawar $204 untuk pekerjaan ini

jkaranm

Hi Future Client, My name Janis, one of the Preferred Freelancer which you can see a badge in my profile. I believe we can help you with your Need Customer Support Specialist Questions because its one of our skills a Lebih banyak

$250 USD dalam 3 hari
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rachelsfink

Hello, I've actually relocated support groups and have been a customer support/tech support manager so I fully understand the importance of NPS. I have a file I can send you with my first thoughts. Best, Rachel

$250 USD dalam 3 hari
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shahbazfaruk

I'm very passionate and result oriented person with 8+ years of experience in customer service. I've worked with almost each verticals of customer support e.g inbound, outbound calls backend etc. I've also worked w Lebih banyak

$111 USD dalam 5 hari
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