Cx website forms DB

Build a membership website where customers come to register, view their history and activities and view members summary databases. Operation:? New customer on page one, directed to calculation function: time : dollars; enters company name and registers their personal information Returning customers, remember or log in option; view activities, updates; enter new? activity;? Messaging: Customers are notified of activities by company to them; companies (subscribe), news (subscribe), newsletter (subscribe); comments/community (subscribe) Activities: each form entry generates activity sending email to third party company, recording email, content; reminders sent to customer according to schedule ## Deliverables Pages Directory [login to view URL] Page [login to view URL] brief (on front page) [login to view URL] incident ??" long form [login to view URL] Payback [login to view URL] ??" set my offer page(long form required) [login to view URL] summary [login to view URL] page [login to view URL] page [login to view URL] Communication 10.? PrivacyPage 11.? Paybackpage 12.? Companypage 13.? CompanyScorecard - Page 14.? Companysummary ??" Links, News, Events ? Tools: Form letters ??" send a message to the CEO, Send a message tocustomer support, send a message to other customers, [Option Button: send amessage to BBB ??" determined by state Better business Bureau table], [OptionButton: Send a message to government agency, table determines which agency] Bonus $500 for Facebook page & Iphone app * * *This broadcast message was sent to all bidders on Friday Feb 12, 2010 10:34:41 AM: Bid will be awarded within 36 hours To help clarify project, read book excerpt below. I expect that this site will have 800,000 to 1.5M visitors per month with registrations of 100,000 to 200,000 monthly. Project description from book: It is Customer Payback Time! It’s time for businesses to compensate customers for the time they waste. [login to view URL] monetizes customer relationships from the customer’s perspective. Customers simply enter the business name, the amount of their time wasted, and a fair customer wage per hour at CustomerPayback.com. The customer may choose to fill out more details about their grievance, the company’s errors, additional damages, suggested solutions, and tips for other customers to avoid problems. [login to view URL]’s ultimate goal is customer experience improvement. The site calculates the dollar equivalent of the time the customer invested in the company and creates a receipt. This receipt is then sent to the offending company and recorded and reported in the [login to view URL] web site. Monetizing the customer time that companies waste should bring attention to the greatest business offenders, while also providing a means for customers to suggest to companies how they can improve their processes. [login to view URL] hopes to create a dialogue between customers and businesses in order to help companies resolve systemic problems and identify, monetize, analyze, and repair customer complaints as a result of broken customer processes. The site will also highlight worst offending companies, as well as feature news about companies that are rectifying issues and making customer time a priority. [login to view URL] gives customers two choices of forms to complete: a short form that takes about three minutes and a long form depending on how much information the customer wants to share. [login to view URL] recommends that businesses respond to customer complaints and solution suggestions, which should also help businesses meet some of the service shortfalls listed in the National Customer Rage Study: