ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.

 

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    ITIL HPSM 4 Hari left

    Proyecto de soporte / consultoría en la implementación de la herramienta HPSM, CMDB y procesos de Cambio, Gestión de Servicios, Gestión de Incidencias y Gestión de Problemas. - Conocimientos en ITIL (certificación ITIL diferencial); - Conocimiento de la herramienta HPSM (diferencial); - Inglés es obligatorio

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