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Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    Need ML Engineer 6 Hari left

    Two Projects: 1.) Need someone to build a 2.7B parameter model for the Bittensor Tao crypto project 2.) Need a custom ai for my IT services business; want to connect it to my helpdesk ticketing system. train it on past 10yrs ticket history + other computer hardware/software systems. The desired outcome is that it will (a.) connect via api to my ticketing system, open/close/document customer tickets (I.e. unlock account, map drive, etc), (b.) it will need to access client networks to actually perform the work.

    $15048 (Avg Bid)
    $15048 Rata-rata
    16 penawaran

    Se requiere la configuración y personalización de un servicio de HelpDesk que ya está en marcha pero necesita ser personalizado, creando el tipo de incidencias necesarias y personalizando los flujos de trabajo para adaptarlos a las necesidades del negocio. Todo está implementado con Jira Service Management Entre las operaciones a desarrollar necesitamos lo siguiente: - Diseño del flujo de trabajao de las incidencias y peticiones según estándares. - Implementar funcionalidad de aprobaciones. - Personalización de los mensajes tipo de la plataforma. - Configuración y personalización de los Sla`s y Kpi`s - Conexión con servicio de Directorio empresarial. - Personalización de funciones y automatizaciones. ...

    $125 (Avg Bid)
    $125 Rata-rata
    2 penawaran
    Sopporto Microsoft 2 Hari left
    TERVERIFIKASI

    Per un cliente stiamo cercando esperti IT italiani fluenti che vogliano far parte di un supporto Microsoft Community, risoluzione di incidenti IT per le Piccole e Medie Imprese in Italia. Il programma consiste nel fornire un'esperienza cliente di qualità superiore sui prodotti M365 tramite telefono/e-mail, per consentire ai clienti di ottenere il pieno utilizzo della suite Microsoft 365 ("M365") e fornire supporto continuo del prodotto. Condizioni: - Disponibilità: 5 giorni a settimana (lunedì - venerdì) con flessibilità sul numero di ore giornaliere. - Telecomando completo. - Pagato per biglietto risolto. - Ci sarà un on-boarding prima e durante la missione, per imparare come accedere a Microsoft strumenti interni, processi e aggior...

    $17 / hr (Avg Bid)
    $17 / hr Rata-rata
    4 penawaran